FAQ ::
What is nanuantravels.com?
Nanuantravels.com is an online car rental booking portal which helps customers to book their car rental/taxi requirements. Whether it is for your official visit to any city or be it for your leisure/holiday requirements, we enable you to search, based on your requirements. It is so simple and hassle free.
How do I book a car with you?
Log on to www.nanuantravels.com and go through our simple process which goes through search – select – details and book. Confirmations will be received via email and SMS. The chauffeur details will be sent to you via SMS at least 1 hour prior to your scheduled pick up time.
Call us on +91-9216800617 and our customer friendly executives will help you.
How do I modify/change a booking?
Please call us on +91-9216800617, we will help you to modify your booking.
You can change the date of booking till 1 day before the booked date free of charge. After that, there will be a cancellation charge as per cancellation policy.
How can I reserve a car?
You can make a reservation online anywhere in the world, by calling the 24x7 customer care center. You will need to know where and when you want to rent, and specify the car type you like. Alternatively you can call us at 0172-2712905.
Why Nanuantravels.com?
We are a team of professionals having experience in car rental business since 1992 having a luxury fleet of 68 cars for rental services. Our dedicated team ensures that you receive the highest quality service. We value our customer\'s satisfaction therefore you are guaranteed quality and reliability.
All our cars are newly purchased and have been serviced at authorized dealers.
We currently operate only in Chandigarh & Amritsar. But will start operations in other cities soon.
I didn\'t get my confirmation SMS/E-mail. What do I do?
If you have done the booking through website you will recieve a confirmation message through SMS/E-mail. If you don\'t get the confirmation within 10 minutes of booking please call our 24/7 helpdesk on 9216800617.
We need to do a bulk booking(two or more vehicles). How can you help?
If you want to book multiple vehicles, Please call our 24x7 helpdesk on 9216800617 to know about available discounts for bulk bookings.
I want a luxury car for a very special occasion. How can you help?
We have plenty of luxury cars to make your special occasion an unforgettable one. You can check the details on our website nanuantravels.net or call our helpdesk on 9216800617 to know the discounts on luxury bookings
What are the online payment options?
We accept all types of credit cards - Visa, Mastercard and Amex. We also accept all debit cards and have net banking options.
Is online payment through nanuantravels.com secure?
We are associated with EBS payment gateway which process all major credit cards, debit cards, and net banking transactions over secure encrypted connection. So it is 100% safe to use our online payment option. And we don\'t store any of your card details with us.
When I will get the refund if I cancel?
The refund will reflect in your card/account in maximum of 7 working days. In case you don’t receive the refund in 7 working days, please mail us at info@nanuantravels.net or call us on 9216800617
How is outstation usages charged?
Minimum 250 kms per calendar day is charged @ rate per km applicable for the car type.

Driver allowance per calendar day is charged which is in the range of Rs. 200 to 350 per day.
How much do I have to pay?
You have an option to pay a part amount (booking fee) which is displayed at the time of making the booking and pay the balance amount in cash to the chauffeur. You are required to take the receipt for the money paid from the chauffeur. A receipt for the booking amount paid online will reach you on your email id.
You also have the option of paying the entire amount online and will get the receipt on email. Any excess usage than the estimated amount can be paid to the chauffeur directly in cash.
How late can I book?
For making an online booking you need to allow 3 hours for us to enable confirm the booking. In case of emergency requirements you may call us on +91-9216800617 and we shall assist you in confirming the reservations (based on availability).
How early can I book?
You can book your cab 60 days in advance.
What should I do if the chauffeur does not turn up?
Please call us at +91-9216800617 and we will assist you in finding the chauffeur, we will make all efforts to arrange a replacement during such exigencies.
We advise you to call up the chauffeur (number provided by nanuantravels.com) to make sure that he is arriving at the right time and you know of any delays if there may be.
How do I give you a feedback?
You can send us your experiences at info@nanuantravels.net or use the feedback section in our website.
We very strongly believe in customer delight and will take all the feedbacks constructively which will help us serve you better. We take full responsibility for your booking experience and with regards to the trip related issues we take equal responsibility and ensure that the feedback is communicated to the operator and corrective actions taken.
1. We are a corporate house and would like to tie up with Nanuantravels.com Is this possible?
Yes, definitely! Please get in touch with us by writing into us at info@nanuantravels.net and we will get in touch with you at the earliest.
What if the car is late or does not show up or has a breakdown?
We have strict mechanisms and quality checks to prevent this. In case it happens, please report to us and we shall make an alternate cab arrangement for you on a best effort basis.
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